Cancellation and Refund policy:

Date of Last Revision: July 12, 2023


Donations made through My Children Foundation are final and cannot be refunded, except in accordance with My Children Foundation’s Refund Policy. All Donation payments are final and cannot be refunded. However, My Children Foundation will issue refunds for the following “exceptional” scenarios.

  • A Donation has been identified to have been initiated using an unauthorised payment instrument not belonging to the user by the user (Donor) and the user wishes a refund

Any other claims for refunds shall be honoured at the discretion of My Children Foundation Team.

Refunds will be made in the same form that the payment is received within 10 working days from the date of request for refund received. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send us a written request for a refund within 2 days of making the donation along with-

  • Proof of the deduction of the donation amount.
  • In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our communication address mentioned in our website.
  • If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation.

If the donor doesn’t write within two days, then refund is not possible.

Product Purchase:

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. We may refund the amount or give a credit voucher if the replacement is not possible.

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return duration should be 7 working days after receiving the package

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person or kindly inform us within 7 working days.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

• Any product that exhibits physical damage to the box or to the product;

• Any product that is returned without all original packaging and accessories included with the product at the time of delivery;

How to Contact Us

If you have any questions or comments about these General Terms and Conditions or this website, please Contact Us or write to us at:

Communication Address: My Children Foundation, Urban Sabujayan, Building – 104, Flat – B4, Jagatipota, Kolkata – 700099, West Bengal, India


Mobile: +91-9163330079