Shipping & Exchange Policy
Date of Last Revision: July 12, 2023
In case we need to ship any product, this will be initiated immediately and user will be notified once it is shipped from us. Our return/exchange policy lasts for 4 days from the receipt of the products by you. Exchange is subject to missing and damage only. Within 4 days of delivery, please raise the request for return/exchange. No return/exchange will be processed if not intimated within 4 days.
Kindly note, to initiate return/exchange, you must send images of the damaged/leaked package on our email. Subject to quality check, we will dispatch your exchanged package within 7 working days from receipt at our end. You may request a replacement for the missing or damaged products or reimbursement in the form of store credit or Bank Transfer.
A refund takes up to 10 business days to be credited back to your customer, this will be done through the payment gateway provider. After communication with our support team, the return/exchange will be done within 3-4 days and would take approximately 5-6 days for the product to be delivered again to you.
How to Contact Us
If you have any questions or comments about these General Terms and Conditions or this website, please Contact Us or write to us at:
Communication Address: My Children Foundation, Urban Sabujayan, Building – 104, Flat – B4, Jagatipota, Kolkata – 700099, West Bengal, India